The membership benefits include 10% cashback at over 1000 online retailers, 20% off popular gift cards and a monthly cashback reward. My Time Rewards is an online savings programme for people who shop online regularly. Hello Sylvie, You can be assured that My Time Rewards generates significant cashback savings for its members. We hope this message enlightens you on how we can resolve this matter.
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Otherwise, if you wish to speak with someone, you can easily contact our customer service: Free telephone from within the UK: 08 Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm. You can do so by sending an email to or by responding to the message we sent to you via Trustpilot.
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If you want us to investigate your complaint and provide you full details on how and when you signed up for My Time Rewards and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. We sent you a message via Trustpilot requesting details to identify your My Time Rewards membership record. We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are.
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It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period. The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. More details can be found at The charge you see in your account is the monthly membership fee for My Time Rewards. It's free for the first 30 days so that you can try it out, and after that, there is a monthly fee. Hello Tobi, You can be assured that My Time Rewards generates significant cashback savings for its members. Otherwise, if you wish to speak with someone, you can easily contact our customer service: Free telephone from within the UK: 008 Our Hours of operation is from Monday to Friday, 8am - 8pm and Saturday, 9am-4pm.
Trainline will never share your information with us. More details can be found at The charges you see in your account are the monthly membership fees for My Tme Rewards.
Hi Darren, You can be assured that My Time Rewards generates significant cashback savings for its members.
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